Unibap Remote Support
Remote Expert Help
All support is handled remotely, reducing delays and costs associated with on-site visits. Issues are logged in Unibap’s Online Support Tracking System and handled by specialized hardware and software support teams through online meetings, ensuring fast and efficient troubleshooting.
Prioritized and Predictable
Unibap offers Fixed Hourly Packages (e.g., 40 or 100 hours) that guarantee a response time of 2–4 office days, with priority handling over ad-hoc support requests. This ensures mission-critical issues are addressed faster and with predictable service delivery.
Flexible Pricing Plans
Customers can choose between on-demand hourly support or discounted prepaid packages (up to 20% discount), with split payment terms (50/50) and a 12-month validity period, offering financial flexibility and transparency.
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Service levels
Hourly
Response time: When available
Discount: 0%
Terms: Monthly in arrears, net 30 days
40 h package
Response time: 2-4 office days
Discount: 10%
Terms: 50% net 30 days after Order + 50% net 30 days after Final delivery
Validity: 12 months ARO
100 h package
Response time: 2-4 office days
Discount: 20%
Terms: 50% net 30 days after Order + 50% net 30 days after Final delivery
Validity: 12 months ARO